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Shipping and Return Policy

SHIPPING

SPECIAL NOTICE: All sales of NXT Generation products on this site are final.

Purchases of NXT Generation toys are not eligible for participation in the DOMAGRON rewards program and do not accumulate Sniper Shots.

We do NOT offer free shipping on NXT Generation products.

Please allow an additional 2-7 days of processing time to delivery estimates for orders containing NXT Generation products.  

RETAIL CUSTOMERS

Due to over-burdensome regulations, we DO NOT ship to residents in the State of California. 

We offer several options for your convenience based on the speed which you need your order. For orders shipped to a destination within the continental United States we offer the following shipping choices. We strive to process all orders within 24 hours. Times below are transit times and DO NOT include processing time. We are not responsible for delays outside the estimates below.

Shipping using this option is free on select orders. Otherwise it is based on the weight and destination of the order. Economy and FREE Shipping is available to only select destinations within the continental US (excludes shipments to California)  and is not available for NXT Generation Toys. 

FedEx Smartpost (3-14 Days)

FedEx Express Saver (3 Days)

All orders our shipped out of our warehouse in Central Pennsylvania.  Once shipped, your orders should arrive within the time table above. Cutoff time for shipping is 11AM Eastern. Orders placed after that time, will be processed on the next business day. 

The map below indicates normal transit times once your order is shipped using the ground shipping option

 

Shipping charges are based on the weight and destination of the order. Your shipping options and the cost of each are displayed clearly during the checkout process. 

WE DO NOT SHIP TO PO BOXES. All orders must be shipped to a physical address.

Orders are processed Mon-Fri (excluding holidays) during normal business hours.

We do ship outside the continental United States to select countries. Buyers are responsible for all shipping and tariffs. Our FREE deferred shipping service is not available for shipments outside the Continental US.

Once your order shipment is electronically transmitted by the carrier, you will receive a confirmation email with tracking information. This tracking information will also appear in your account. You can track the item from there. 

RETURNS

You may return merchandise within 30 days of the receipt date for a refund less shipping charges. All returns must be in resellable condition. Please do not attempt to return merchandise that has been used or not in resellable condition. In such a case, the product will be destroyed at your expense.

The returns process is simple. You can either contact us using any of the available avenues or click on the returns center link to electronically initiate your return. 

If your order arrived damaged or defective, we are more than happy to arrange for a replacement completely at our cost if claimed within 72 hours of delivery of the package (based on the tracking detail provided by the carrier). If you notify us within 24 hours of receipt, we usually can get you the replacement within the originally scheduled promised date. Otherwise, it will be done on a best efforts basis. 

If there was an error in your order, please contact us for resolution.

All returns shipped FREE Economy Shipping are subject to a restocking fee equal to our actual original cost of shipping the order. The restocking fee is meant to recoup the original shipping cost which we paid. Orders shipped by any alternative method are NOT subject to a restocking fee. In addition, if a package is refused or returned to sender for any reason, we will deduct the cost of actual shipping + return shipping - any shipping already paid in addition to a restocking fee of 15% to keep us whole. So, be sure you are having the package shipped to an address capable of receiving it. High value shipments or shipments to a high risk area may require a signature. We feel strongly that customers should not subsidize the purchasing decisions or errors of other customers. By passing along costs that are directly attributable to the customer that creates them, we are able to keep our costs low to all others

WHOLESALE CUSTOMERS

Wholesale customers may use any method of shipping of their choice. We offer deeply discounted shipping rates to our wholesale customers. Alternative, we may charge collect to your negotiated UPS or FedEx accounts. You will be given the opportunity to select your method of shipping at checkout. Customers are responsible for shipping costs.

WE DO NOT SHIP TO PO BOXES. All orders must be shipped to a physical address.

Orders are processed Mon-Fri (excluding holidays) during normal business hours.

We do ship outside the continental United States to select countries. You should contact us directly by phone prior to placing your Ex-US order.

RETURNS

You may return defective merchandise for like exchange only. You may return resellable merchandise within 30 days of the receipt date for a refund less shipping charge. All returns must be in resellable condition. Please do not attempt to return merchandise that has been used or not in resellable condition. In such a case, the product will be destroyed at your expense.

If there was an error in your order, please contact us for resolution.

All returns are subject to a restocking fee ranging from 20% to 50% of the item.