SHIPPING
All orders are shipped FOB Shohola, PA.
We offer several options for your convenience based on the speed which you need your order. At the time of checkout, you will be presented with all the available options, shipping costs (if any) and estimated transit times. Delivery dates notes by the system are estimated delivery dates based on calculations by the carrier. We cannot guarantee the estimated delivery date as once the package leaves our hands, it fall within the carrier’s domain. Due to the incompetence and lack of accountability with the US Postal Service, we do not ship using the US Postal Service.
Shipping charges are based on the weight and destination of the order. Your shipping options and the cost of each are displayed clearly during the checkout process.
FREE deferred shipping is offered for orders of $35 or more of select items shipped to select destinations within the continental US. FREE deferred shipping is a not valid for customers with special pricing arrangements.
Due to the incompetence and lack of accountability with the US Postal Service, we do not ship using the US Postal Service. As a result, WE DO NOT SHIP TO PO BOXES. All orders must be shipped to a physical address.
Orders are processed Mon-Fri (excluding holidays) during normal business hours.
We do ship outside the continental United States to select countries. Buyers are responsible for all shipping and tariffs. Customers are responsible for any custom/duties associated with the receiving country, if applicable.
Once your order shipment is electronically transmitted by the carrier, you will receive a confirmation email with tracking information. This tracking information will also appear in your account. You can track the item from there.
All orders are subject to our acceptance. We reserve the right to cancel or refuse any order.
RETURNS
ALL TARGET AND CUSTOMIZED PRODUCT SALES ARE FINAL
Non-customized products come with a 14 day return policy. You may return these items for a refund less shipping charges. You may also return the item for a store credit. Customized products are not returnable. All returns must be in resellable condition. Please do not attempt to return merchandise that has been used or not in resellable condition. In such a case, the product will be destroyed at your expense.
Unused aroma diffusers and unopened fragrance oils may be returned up to 14 days. Diffusers which have been used and fragrance oils which have been opened are neither returnable nor exchangeable. samples of fragrance oils are available so you may experience the scent before purchasing a bottle for use.
The returns process is simple. You can initiate the return from within your account dashboard. Just find your order and select initiate return.
If your order arrived damaged or defective, we are more than happy to arrange for a replacement completely at our cost if claimed within 72 hours of delivery of the package (based on the tracking detail provided by the carrier).
If there was an error in your order, please contact us for resolution.
All returns shipped using free or flat rate shipping are subject to a restocking fee equal to our actual original cost of shipping the order. The restocking fee is meant to recoup the original shipping cost which we paid. Orders shipped by any alternative method are NOT subject to a restocking fee. In addition, if a package is refused or returned to sender for any reason, we will deduct the cost of actual shipping + return shipping – any shipping already paid in addition to a restocking fee of 15% to keep us whole. So, be sure you are having the package shipped to an address capable of receiving it. High value shipments or shipments to a high risk area may require a signature. We feel strongly that customers should not subsidize the purchasing decisions or errors of other customers. By passing along costs that are directly attributable to the customer that creates them, we are able to keep our costs low to all others
